Resolution
Vesta
Deflection ends the contact. Vesta ends the problem.
Vesta classifies the real problem, assembles the account state, and actually changes the record — refunds, credits, address and entitlement fixes — then verifies the customer does not come back for the same reason.
Interactive demo
Watch Vesta work a real case.
Step through it one action at a time. Nothing here is a mock-up of a chat window — these are the actual stages of a run, including the checks that happen before anything visible occurs.
A three-channel billing dispute that had already been 'resolved' twice
A customer was double-charged after a plan change. They chatted on Tuesday (closed as resolved), emailed Thursday (auto-acknowledged), and are now calling. Three case IDs, one problem, no refund issued.
Full transcript & decision trace
The part most vendors don't show you.
The verbatim conversation plus the reasoning trace behind it: rules fired, thresholds crossed, costs incurred, and every decision the agent deliberately refused to make.
What it's for
The problems Vesta exists to solve.
Containment is scored as success
A contact that ends without resolution reappears in a different channel three days later — and the deflection dashboard counts both as wins.
The customer repeats themselves at every hop
Case context is fragmented across channels, so each transfer restarts the story and lengthens the handle time it was meant to shorten.
Tier-one agents cannot change anything
Read-only assistants generate a second queue. Resolution requires write access to the system of record with authority limits attached.
Capabilities
What it actually does.
Intent plus account state
Classifies the problem against entitlement, order and billing state, and prior contact history — not intent labels alone.
Write access with limits
Issues credits, reships, updates entitlements, and changes billing dates inside explicit per-action ceilings.
Cross-channel case identity
Chat, email, and voice on the same issue collapse into one case with one timeline.
Commitment tracking
Any promise made to a customer becomes a tracked object with an owner and a due date.
Defect mining
Reviews every interaction for policy exceptions, broken promises, and recurring confusion, producing a defect register for operations.
- Zendesk / Salesforce Service Cloud
- Order & billing systems
- Telephony / CCaaS
- Knowledge base
- Orion (voice)
- Hard per-action credit and refund ceilings; anything above routes to a supervisor with the recommendation attached.
- No account closure, no contract cancellation, no legal or complaint handling.
- Vulnerability, distress, and regulatory-complaint language suppress automation and escalate immediately.
- Every state change writes an audit record with the rule that authorized it.
Human handoff: Escalates with the full case file assembled — history, entitlement, commitments, and a recommended remedy — so the human starts at the decision instead of the discovery.
Questions
Straight answers.
Is this a chatbot?
No. A chatbot answers; Vesta changes state in the system of record inside explicit authority limits, then verifies the issue does not return.
What can't it do?
Cancellations, contract renegotiation, complaint handling, and anything above its refund ceiling. Those escalate with the file assembled.
How is success measured?
Cost per resolved issue including downstream contact within 30 days — not deflection, containment, or handle time.
Keep going
The rest of the roster.
Orion
The always-on voice agent for outbound and inbound calls.
Quark
Sub-second multi-product quoting with rider optimization.
Atlas
Reads the file, runs the risk, books the clean cases.
Kairos
Pays the clean claims fast, escalates the rest in under 90 seconds.
Echo
Predicts churn 60 days out and acts before the lapse.
Sentry
Watches every agent action and builds the audit trail.
Meridian
Runs the escalation while the human makes the judgment call.
Bedrock
Turns the submittal and RFI log into a schedule early-warning system.
Keystone
Assembles change order entitlement and turns inspections into proposals same day.
Anchor
Calls every foundation inquiry in seconds and books the inspection.
Ridgeline
Plans the inspection and production boards together, and re-plans them when the day breaks.
Slate
Turns inspection notes, photos, and measurements into a priced proposal before the inspector leaves.
Run Vesta against your own workflow.
Bring us one process and a number attached to it. We'll tell you whether an agent moves it.