Evidence & Revenue
Most lost change orders were winnable
The evidence existed — in daily reports, photos, texts, and inspection notes — and never reached the record in a usable form. Keystone assembles it into an entitlement package, and does the same for inspection-to-proposal in residential service.
Interactive demo
Step through it one action at a time. Nothing here is a mock-up of a chat window — these are the actual stages of a run, including the checks that happen before anything visible occurs.
A multi-branch residential structural repair operation. An inspector completes a 70-minute basement assessment: 24 photos, measured wall deflection, moisture readings, and voice notes. The branch's median proposal turnaround is 2.6 days.
Full transcript & decision trace
The verbatim conversation plus the reasoning trace behind it: rules fired, thresholds crossed, costs incurred, and every decision the agent deliberately refused to make.
What it's for
Packages get built weeks later, from memory and a photo search, when the negotiating position has already hardened.
In residential structural and specialty trades, a proposal delivered three days after the inspection competes against a homeowner who has moved on.
Scope language, pricing logic, and photo standards vary by branch, so quality tracks whoever trained the inspector.
Capabilities
Pulls daily reports, photos with timestamps and geotags, weather records, RFIs, and field messages into a dated entitlement narrative.
Scores the strength of the record against the contract clauses that govern the claim and names the gaps while they can still be filled.
Turns inspection findings, photos, and measurements into a priced, branded scope of work before the inspector leaves the driveway.
One scope library and one pricing logic across every branch, with local cost factors applied automatically.
Flags missing photos or measurements while the crew is still on site, not when the package is being written.
Human handoff: The project manager or branch manager reviews the assembled package or proposal, adjusts scope and price, and releases it under their own name.
Questions
No. It assembles evidence and drafts the priced scope; the human adjusts and releases. Final price and commitment stay with a person.
No. Keystone reads the photo, daily report, and field service tools already in use.
Anything requiring a stamped determination routes to the engineer of record and is excluded from the automated scope.
Keep going
The always-on voice agent for outbound and inbound calls.
Sub-second multi-product quoting with rider optimization.
Reads the file, runs the risk, books the clean cases.
Pays the clean claims fast, escalates the rest in under 90 seconds.
Predicts churn 60 days out and acts before the lapse.
Watches every agent action and builds the audit trail.
Closes tier-one service cases instead of deflecting them.
Runs the escalation while the human makes the judgment call.
Turns the submittal and RFI log into a schedule early-warning system.
Calls every foundation inquiry in seconds and books the inspection.
Plans the inspection and production boards together, and re-plans them when the day breaks.
Turns inspection notes, photos, and measurements into a priced proposal before the inspector leaves.
Bring us one process and a number attached to it. We'll tell you whether an agent moves it.