Risk & Fraud
The agent that watches the other agents
Every action the other five agents take passes through Sentry: scored against your rules and state DOI requirements, checked for fraud and drift, and written into an evidence file you can hand to an examiner.
Interactive demo
Step through it one action at a time. Nothing here is a mock-up of a chat window — these are the actual stages of a run, including the checks that happen before anything visible occurs.
Over three weeks, Quark returns 41,000 quotes. Every individual quote passes its own compliance check. Sentry monitors the distribution, not the quote.
Full transcript & decision trace
The verbatim conversation plus the reasoning trace behind it: rules fired, thresholds crossed, costs incurred, and every decision the agent deliberately refused to make.
What it's for
Reviewing 1% of interactions means the other 99% are an assumption. Agents make that assumption untenable — and unnecessary.
Model behavior shifts quietly. Without continuous distribution monitoring, the first signal is a complaint or an exam finding.
Reconstructing why a system made a decision eighteen months ago is expensive and often impossible.
Capabilities
Every call, quote, underwriting decision, claim action, and campaign scored — no sampling.
Rule sets maintained per state, versioned, and applied at the moment of action rather than in a quarterly review.
Cross-agent pattern analysis catches what single-claim scoring misses — networks, repetition, and timing.
Tracks output distributions by segment against baseline and alerts on shift before it becomes an outcome disparity.
Freezes an agent's automated authority within seconds of a rule breach, without stopping the human workflow.
Continuously maintained decision records, rule versions, and override history — the file exists before it is requested.
Human handoff: Breaches page the compliance owner immediately; fraud networks go to SIU with the linked entities mapped.
Questions
It narrows automation, not operations. In the demo, quoting continued — only the automatic ranking in two clusters was frozen.
No. It gives them full-population evidence instead of a 1% sample, and it never makes the judgment call itself.
A continuously maintained file: decisions, rule versions in force at the time, alerts raised, actions taken, and human rationales.
Keep going
The always-on voice agent for outbound and inbound calls.
Sub-second multi-product quoting with rider optimization.
Reads the file, runs the risk, books the clean cases.
Pays the clean claims fast, escalates the rest in under 90 seconds.
Predicts churn 60 days out and acts before the lapse.
Closes tier-one service cases instead of deflecting them.
Runs the escalation while the human makes the judgment call.
Turns the submittal and RFI log into a schedule early-warning system.
Assembles change order entitlement and turns inspections into proposals same day.
Calls every foundation inquiry in seconds and books the inspection.
Plans the inspection and production boards together, and re-plans them when the day breaks.
Turns inspection notes, photos, and measurements into a priced proposal before the inspector leaves.
Bring us one process and a number attached to it. We'll tell you whether an agent moves it.